Frequently Asked Questions
Everything you need to know about your SN2 STUDIOS experience.
What is the standard shipping time for orders?
We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I process a return or exchange?
We offer a 30-day return policy for all unworn items with original tags attached. To start a return or exchange, please visit our online portal and enter your order number and zip code.
Which payment methods do you accept?
SN2 STUDIOS accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
How can I find the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with certified manufacturers to ensure our fabrics are high-quality, durable, and produced under fair labor conditions.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.